• Full Time
  • Edinburgh
  • 29th March 2019

Website University of Edinburgh Information Services

Endpoint Configuration Expert
Location: Central Edinburgh
Salary: £40,792 to £48,677 per annum
Contact: Graham Newton on g.newton@ed.ac.uk

Wish to work at the leading edge of OS and Desktop technologies?

Find satisfaction in delivering innovative solutions at scale?

Appreciate working in a small dynamic team of technical experts where your Windows expertise is recognised?

If so, the University of Edinburgh has an exciting opportunity for you.

Working for a specialist section within The University of Edinburgh’s Information Services Group, you will be key in enhancing and improving services for both staff and students, facilitating the delivery of world leading teaching and research.

Leveraging your solid background in configuration systems and substantial experience in delivering high quality endpoint solutions to large scale operations, you will work for the team that delivers OS, application, security and configuration to over 22,000 endpoints across the University and beyond.

You are already motivated, engaged, able to prioritise your own work and can articulate and present your ideas. Above all, you are passionate about improving professional services to end users.

Closing date: Friday 29th March 2019 at 5pm (GMT)
Note: Interviews for successful applicants will be held on Friday 5th of April 2019.

Please note that this post is offered on a full-time, open-ended basis.

Job Purpose

To provide expert in-depth technical knowledge to analyse, develop and maintain systems and processes that will underpin and support the infrastructure of the Supported Desktops used by all staff and students in the University.

Main Responsibilities

  1. To provide expert in-depth technical support for the core infrastructure systems ensuring continuous and reliable service to all staff users of the Windows Supported Desktop (Approx 70% of time).
  2. To provide at an expert level, support, maintenance and development of the technologies that supports all student facing systems in open access and study spaces including Lecture Theatres (Approx 10% of time).
  3. To lead the Application Lifecycle Management process that delivers over 500 teaching, learning and productivity software to university staff and students using the Windows Supported Desktop (Approx 10% of time).
  4. To investigate and develop new and innovative technologies that will enhance existing and future services delivered to the supported desktops in the university (Approx 10% of time).
  5. Planning and Organising

Reacting to events which may be urgent and require immediate attention, the post-holder is expected to prioritise such work without consultation. The post-holder contributes to, or where specialist in a subject area, actively leads the planning and development of future services, being mindful of existing and expected resources over a timetable many months or years with consultations with colleagues around the University and wider afield.

Problem Solving

The post-holder is a recognised technical expert in their field and is expected to identify and resolve the majority of problems without further escalation, e.g. when a service fails to rapidly diagnose the problem, take corrective action and restore the service. The majority of problems referred to the post-holder cannot be solved by other IT staff in the University and are often highly technical in nature. In some cases, there are no procedures or guidelines available and the post-holder must use their own initiative and expertise to not only resolve such issues in a timely manner but also document the steps taken to provide guidelines for future occurrences. Where issues cannot be resolved because they are out with their specialist field, the post-holder will raise support tickets and liaise directly with external suppliers direct such as Microsoft, HP, Adobe etc.

Decision Making

The maintenance and development of new services requires decisions in respect of changes which will affect all users of these services. These include upgrading software to the next version, security fixes and upgrading hardware to improve performance. The timing and risk to service of these changes have to be determined. The majority of the day to day decisions, e.g. on how to fix faults, does not require to be referred upwards with respect to it being implemented but nevertheless must be made available for scrutiny and justification. There is an expectation to take decisions unaided and make recommendations with a view to improving existing services and be trusted to implement these successfully after appropriate consultation.

Key Contacts/Relationships

Internally the post-holder is expected to liaise with computing officers within other parts of Information Services, support groups and schools for the purposes of fault finding, service review and consultation over future developments.

Externally the post-holder is expected to liaise with the technical support desks of major software suppliers and hardware vendors for the purposes of fault resolution or research and development.

The post holder is expected to establish relations with peer universities that operate similar services as well as attend industry events such as webinars or conferences to ensure their skills remain current.

Knowledge, Skills and Experience Needed for the Job

Qualifications/Training

Essential

  • Relevant degree (or equivalent qualification) or equivalent professional experience.

Desirable

  • IT professional qualification such as MCSA, MCSE (Enterprise Devices and Apps)

Experience

Essential

  • Track record of success in delivering large scale distributed Windows based systems.
  • Desirable
  • Experience in delivering high availability services in a large organisation.
  • Experience in working in an HE / FE environment

Knowledge, Skills and Competencies

Essential

  • A solid technical background in large scale configuration systems such as System Centre Configuration Manager, Active Directory.
  • Solid experience and expertise in underlying Windows architecture.
  • An ability to work with a configuration scripting language such as PowerShell, .NET Framework, ASP.NET etc.
  • The ability to develop creative solutions to complex technical problems – to understand the University’s needs and to meet these with the creative and insightful application of technology.
  • Good oral, written communication and presentation skills.

Desirable

  • In-depth knowledge of SCCM system administration.
  • Good practical knowledge of endpoint security implementation.
  • Knowledge of application packaging technologies such as APP-V.
  • Demonstrable ability to keep up-to-date with, adapt and transfer skills to new and emerging technologies

Personal Attributes

Essential

  • Strong team player, good communicator, confident and diplomatic: good interpersonal and networking skills needed to operate as part of a team delivering services for the benefit of the entire University.
  • Strong personal desire to deliver effective services.

Desirable
Passion for technology, and an appetite for change.

Dimensions

The service infrastructure directly affects all staff and students at the University of Edinburgh who use computer based applications from personal computers. The Supported Windows Desktop currently provides services to over 12,000 staff and 5,000 systems directly affecting the student experience. The post-holder directs the work of other junior team members on specific technical development projects and services for the entire Windows estate.

Job Context and any other relevant information

This is a role which requires significant expertise in a specialised area of rapidly changing technology, along with a detailed awareness of the systems being implemented in other parts of the University. Due to the specialist nature of the technologies used to underpin the Windows Desktop and the new “Windows as a Service” model from Microsoft, where OS updates occur semi-annually, the post-holder is one of a few members of the university to possess the necessary skills and experience to develop, implement and support this technology. The job is technically complex and challenging and requires a level of expertise that is in high demand in IT, as issues arising have often not been experienced before.

Application Procedure

All applicants should apply online by clicking the apply link at the bottom of this page and submitting an up to date CV. The application process is quick and easy to follow, and you will receive email confirmation of safe receipt of your application. The online system allows you to submit a CV and other attachments.

We anticipate interviews will be held on Friday 5th April 2019. You will be notified by email whether you have been shortlisted for interview or not.

The closing date is 5pm on 29th March 2019

Other info: Eligibility to Work

In accordance with the Immigration, Asylum and Nationality Act 2006 and Immigration Act 2016 the University of Edinburgh, as an employer, has a legal responsibility to prevent illegal working and therefore must check that all employees are entitled to work in the United Kingdom (UK).

To do so, the University requires to see original documents evidencing right to work in the UK before commencement of employment and this is normally carried out at interview. Details will be provided in any letter of invitation to interview.

For further information on eligibility to work please visit our eligibility to work webpage

If you are from outside the EEA and not currently eligible to work in the UK, there are visa routes that may be available to you, for example:

  1. Tier 1 (Exceptional Talent): If you are an academic in the field of sciences; humanities; engineering; medicine; digital technology; or the arts, it may be possible for you to apply for a Tier 1 (Exceptional Talent) visa. This route requires you to apply to be endorsed as an internationally recognised leader or emerging leader in your particular field by a designated competent body (Arts Council England, British Academy, Royal Academy of Engineering, Royal Society, Tech City UK). However, if you are applying for a senior academic role, e.g. Professor/Reader there is an accelerated route to endorsement. Further information can be found on the UKVI website
  2. Tier 2: The University is a UKVI licensed sponsor and is able to issue a Certificate of Sponsorship (CoS) to successful candidates who are offered highly skilled roles and meet the eligibility criteria. The CoS enables candidates to apply for a Tier 2 (general visa).

Further information about whether you require a visa and other visa routes can be found at: www.gov.uk/check-uk-visa

Conditions of Employment

Pension Scheme

This role is grade UE08 and therefore the post holder is automatically included in membership of the Universities Superannuation Scheme (USS), subject to the USS membership criteria, unless they indicate that they choose not to join the Scheme.

For further information please visit our Pensions website.

Salary
The role is grade UE08 and attracts an annual salary of £40,792 to £48,677 for 35 hours each week. Salary is paid monthly by direct transfer to your Bank or Building Society account, normally on the 28th of the month. Salaries for part-time staff are calculated on the full-time scales, pro-rata to the Standard Working Week.

The University reserves the right to vary the candidate information or make no appointment at all. Neither in part, nor in whole does this information form part of any contract between the University and any individual.

ITI Desktop Services

The Desktop Services section provides expert technical, development and strategic support for the Windows, Mac OSX and Linux desktops. Its work primarily focuses on operating system and application management (including configuration and deployment) for the entire university. It also offers a facility managed service for student facing systems in Open Access and school student labs, lecture theatres and library OPACs.

The Desktop section also includes Software Services who manage and negotiate agreements with software vendors on behalf of the University.

About the IT Infrastructure Division (ITI)

The Infrastructure Division provides the core platforms and technologies on which the University’s research, learning, teaching and digital administration depend. This includes management of the University’s data and telephone networks and support of managed desktop computing and open-access computer suites. Two resilient data-centres host large-scale compute and data services for research, and server and storage infrastructure for providing enterprise services. The division also provides infrastructure technologies such as authentication and authorisation used by University I.T. services.

Please see http://tinyurl.com.cwhwysv for further information on the IT Infrastructure Division.

About the Information Services Group

Information Services (IS) Group is headed by the Chief Information Officer and Librarian to the University. IS comprises 5 Divisions serving the e-learning, library, information, data and computing needs of the University; and two Divisions, EDINA and the Digital Curation Centre, having national and international remits and mainly funded by JISC. There is a staff complement of c692 FTE and annual turnover of ~£30M.

IS is committed to developing and supporting its staff, ensuring good internal and external communications and offering responsive and agile services.

To find out more about IS, please visit our website at www.ed.ac.uk/is

The University of Edinburgh

For more than four centuries, our people and their achievements have rewritten history time and again. They’ve explored space, revolutionised surgery, published era-defining books, paved the way for life-saving medical breakthroughs and introduced to the world many inventions, discoveries and ideas from penicillin to Dolly the sheep. We have believed that anything is possible, we still do.

The latest Research Excellence Framework highlighted our place at the forefront of international research. This adds to our international reputation for the quality of our teaching and our student experience excellence. The University is proud of its success with online teaching initiatives, with 2550 students currently studying its online distance learning postgraduate programmes, and a total to date of more than 2 million enrolments for Edinburgh MOOCs.

As a member of staff, you will be part of one of the world’s leading universities, with 20 Schools spread over 3 Colleges that offer more than 1600 undergraduate and 600 postgraduate programmes to over 41,000 students each year. Professional services are critical to this success as well as our world-class teaching, research and student facilities. In fact, we are one of the top employers in Edinburgh, with over 14,500 people spread across a wide range of academic and supporting roles.

As a world-changing, world-leading university, we offer an exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent, develop and reward success and integrate academic, professional and personal career goals, as well as give your career the benefit of a great and distinguished reputation. In addition, our employees benefit from a competitive reward package and a wide range of staff benefits, which include generous holiday entitlement, a defined benefits pension scheme, staff discounts and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. The University has a range of initiatives to support a family friendly working environment, including flexible working and childcare vouchers. See our University Initiatives website for further information.

University Family Friendly Initiatives

Equality Networks:

Staff Pride Network for LGBT+ colleagues and allies
Disabled Staff Network

The University of Edinburgh is a charitable body, registered in Scotland, with registration number SC005336.